Refund & Returns Policy (14 Days)
1. Overview
We want you to feel confident when shopping with us. If you need to request a return or refund, our policy below explains exactly how it works.
2. Return Eligibility (Unopened Items Only)
For health, safety, and product integrity reasons, we only accept returns on unopened, unused items.
To qualify for a return:
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The item must be unopened
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The item must be unused
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The original packaging must be sealed and intact
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The return request must be submitted within 14 days of delivery
3. Non‑Returnable Items
We cannot accept returns on:
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Any item that has been opened
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Any item that shows signs of use
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Items not in their original sealed packaging
This ensures product safety and protects all customers.
4. Defective or Damaged Items
If your item arrives damaged or does not function properly, contact us within 7 days of delivery. We will provide one of the following:
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A replacement of the same item, or
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Store credit if the item is no longer available
We may request a photo or brief description to verify the issue.
5. Incorrect or Missing Items
If you received the wrong item or something is missing from your order, notify us within 7 days and we will correct the issue at no cost to you.
6. Refunds
Refunds are issued only for:
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Approved unopened returns
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Orders canceled before shipment
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Verified defective items when a replacement is not available
Refunds are processed to the original payment method. Please allow 3–7 business days for processing after approval.
7. Return Shipping
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Customers are responsible for return shipping costs for unopened returns
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We cover shipping costs for defective or incorrect items
8. How to Start a Return
To begin a return, contact our support team with your order number and reason for return. We will provide instructions for sending the item back.
9. Contact Us
If you have questions or need help with your order, reach out anytime: ivykisses2026@gmail.com